New plan to tackle overseas phone bills

Written By Unknown on Rabu, 03 Juli 2013 | 12.21

Mobile phone operators will now be forced to provide alerts about the cost of international roaming. Source: AAP

AUSTRALIANS will soon have no excuse for racking up huge mobile bills when they travel abroad with telcos set to adopt a warning system to highlight exorbitant overseas charges.

A new standard by the communications watchdog, announced on Wednesday, will force mobile phone providers to alert users to the financial consequences of roaming on overseas networks.

"For young people who just jumped on the plane and then come home to find that their mobile phone has cost them more than the plane journey, I think they're entitled to say 'this is wrong'," Communications Minister Anthony Albanese told reporters in Sydney.

"What we're about today is doing something about it."

From September phone users will receive an SMS when they arrive overseas detailing the significant hike in charges for using roaming services.

Users will also be able to disconnect from roaming, from either home or abroad, for a small fee.

If they choose not to they'll be notified of excess data charges in $100 increments.

Though the official start date for the Australian Communications and Media Authority's plan is September, Mr Albanese said Telstra, Optus and Vodafone are already in compliance.

The government is also in international negotiations to control pricing regimens for data, starting with New Zealand, he added.

"A lot of Australians who are in New Zealand (think) if you're in Wellington it's no different than if you're in Perth.

"Well there is a big difference," he said.

"If people want to rack up a sizeable bill that's ok, but they should do so in the full knowledge of what they're doing."


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